My dad bought a ASUS GeForce4ti 4400 (V8440) just before christmas, then after three months of light use it stuffed up bad. The screen went black while in use and never turned back on! Sadly enought it was from Gamedude, so after the wait we got a brand new one. Then yesterday the same thing happened again to the one that was new! Once would be ok but twice with in one year! And yes its defenantly done ti again, tested already. Has anyone else had this probelm? And since I think its outta warranty, is there a good way to fix it?

sure it's not ur mobo or PSU killing it?

the same thing happened to my motherboard from there. it died after 3 months and their replacement was even more f***ed up than the one i returned.

now i avoid gamedude like its a plauge-ridden third world nation.

I had a v8440 which died, but it was definately my fault, running the stupid thing under powered. Got the replacement and hocked it to Fishwick, hes loving it now ;p

your warranty will be a year long.

I've had two of them die myself, one in march and the other in july...needless to say i wont buy asus again.

if it has done the same thing twice wouldnt ya check if it wasnt ur hardware not trying to blame someone else. i have had asus motherboards and a gf2 ti overclocked with the memory @ 490mhz and core @ 290mhz and its still running fine. so make check the rest of ur s*** and maybe see if ya given it enough power like what firefrog said.

every product / manafacturer makes some lemons.

yes, i'm with the other guys when i say "check the other things"

what power supply do u have
what motherboard
etc, etc

needless to say i wont buy asus again

haha


my 4600 died too... needless to say - I clean the fan out now.



meh - maybe you don't have cats... what as the point of all this useless rambling again?

did someone's card pop their zit for them or something??

i still love my asus mobo and 3d card <3

wowowowow, a few dissatisfied customers out of millions, This definetely means asus products are of poor quality ...

DUDE DO NOT PLUG THE GFX CARD INTO THE PCI SLOTS!

IT IS NOT A PCI CARD!

problem solvered

ahahah that what i was thinkin also splat :P

Sadly enought it was from Gamedude

I think we've found the problem. It doesn't matter how unreliable the brande....that's the problem. $10 says if you bought a broken video card from anywhere but there it would work like a charm.

you take the good, you take the bad, you put them together and there you have...My opening statement.

Sit Booboo Sit

good dog
http://guitar.com/cda/discuss/img/m3470326-5836.jpg
/end obscenly random post

$10 says if you bought a broken video card from anywhere but there it would work like a charm.

how would a broken video card work like a charm??

its probably ur motherboard or something else stuffing it up.

I have Asus gear and I have never had a problem unless it was my own fault.

KATHLEEN!!

how would a broken video card work like a charm??

I don't know...probably because it wasn't bought at Gamedude.

the same thing happened to my motherboard from there. it died after 3 months and their replacement was even more f***ed up than the one i returned.

now i avoid gamedude like its a plauge-ridden third world nation.

oh of course, thats because gamedude don't get their stock from the same place every other retailer gets it. Every manufacturer keeps all the dud ones and makes sure to send them to GD alone.

f***ing idiot.

It could of just been a bad batch ,i mean does anyone remember the Seagate 40 gig hdd's. when i was working in the industry i would of been sending atleast 10 back a week for warranty

Every manufacturer keeps all the dud ones and makes sure to send them to GD alone.

how did you know? that was a market stragity of GD and it was secret

Kaygen, and I bet IBM were having a ball too

stastically, there is no reasono why gd should have more defective articles than anyone else, so why do people always complain when their GD s*** breaks? how is a gamedude RTA different to a CA one?

Im going for the "I bet something else in your system f***s them" option

*shrugs* thats electronics for ya, it dies, s*** happens...

all my bits i brought from GD are going fine, maybe you all have passion fingers with electronics i.e. you f*ck everything you touch..

hhmmm.. my MSI gf4ti4800 is going fine. :D

how did you know? that was a market stragity of GD and it was secret

one of their employees posted the scam on the net under a different username

Actually if you knew the turnover of stock that some of the computer resellers have you might actually understand why the problems occur.

More stock turnover tends to mean more returns (due to everything from faults in production to customers screwing things)

I cant speak for thier RA system and how it works as I havent bought anything from Gamdude in years and I dont work for them.

well I'd say you're a noob and f***ed it up because both my asus video cards are still working, so are both my asus motherboards. I'm thinking it's a user error.

take it back and demand they pay damages and replace your whole system. Make a scene. Protest loudly, get hippies involved

WhoopAss I'm no damn n00b. Your a tard. The system its in has had 3 other cards for longer than this one, its a 350watt PSU, an ASUS A7V266. I'm not saying asus is bad, Im just pissed at this card...Their mobos are one of the best (in my opinion anyway).

* O O P Z *

oops.. shouldn't have said that... damn alcomohol..

damn cheap ass distributers :P

sounds like you got a couple of duds... these things are mass produced ou know

anyway...

ASUS CUV4X-E working... check
ASUS P4G8X working... check
ASUS V4280 working... check
ASUS S3Virge in linux router working... check

maybe something in your system is f***ing components, ever think of that??

Dont blame me us distributers koopz......we try not to drop the gooods......really we do......sometimes.....maybe :P

Hehe...seriously tho it comes down to what I said first.......quantity of sale does result in more problems.

I've had that same card for ages now. I've had no trouble what so ever.

I got it from GameDude.

Your a tard

Sorry sir but you're a tard.

so why do people always complain when their GD s*** breaks?

Because they don't like waiting in line, perhaps?

are there still lines there? s*** eh? i avoid springwood now cus i dont wanna see the store

are there still lines there? s*** eh? i avoid springwood now cus i dont wanna see the store

i think, you're just scared of kathleen. she gonna whip y0 ass.

i don't think many here would see that as a bad thing...

Dont blame me us distributers koopz

Manshoon I've not once found reason to criticise you or your practices...


why would I?


You're someone many new members of this forum can learn from...

Oh my god all u band wagon riders. game dude buy there s*** From a SUPPLIER say it with me. it is not there fault if they get a bad batch ok. And i can almost garuntee (Spelt wrong i know) dont have a f***ing clue what ur doing when it comes to installing hardware in a computer and half the time its the users fault. I know some s*** breaks but here is an idea get over it. Bitchin on a forum is no way to get the problem solved. I buy all my gear from Game Dude not one complaint from me cause i go there i KNOW what i WANT and I INSTALL carefully. I aint sure on something i get someone to check it. Stop bitchine they aint the only shop that had s*** returned ok

Bitchin on a forum is no way to get the problem solved

speak for yourself dude...


I've read this forum for over 3 years gathering info on what the general gaming public do and don't want. Putting those (realistic) needs and requests into action provides me with a well paid job in IT Retail today.


some people listen - some don't.

some ask too much - and are in turn sent to another retailer..

I've had heaps of Asus cards and all have worked perfectly. My current card is a Radeon from Gamedude and it works flawlessly as well.

8-)

I'm not saying asus is bad, Im just pissed at this card...Their mobos are one of the best (in my opinion anyway).

that's really funny, considering the name of the thread

Topic: Asus = Quality, I think not !

so, asus are s*** and of bad quality, but they make decent motherboards and video cards? ok right just so I understand....heh and you called me a tard....tard.

Indeed koopz......We try hard.....I mean if we send something out that is not in the best condition we get blasted by the boss so if anything comes in with damage I have to take to to my manager or the RA guy to check out.

Id have to say anything that comes in damaged doesnt stay long as I refuse to accept it. Gotta have high standards in a job like mine :)

Gotta have high standards in a job like mine :)

roger that...


I've always wondered though: do you guys get TAFE and High School Trainees like we do?

ATM we have 2 part timers who do 2 1/2 days a week who are at Uni. They are hired as casuals.

Like there could be a trainee kinda thing for my job (I wish). I take a day off (like next monday) and things go to hell till I come back and clean up the mess. I took a week off at the end of August.......wasnt pretty.

Id like to train someone to do my job as there is really only one other guy who can do it atm and hes the manager......so essentailly he cant replace me cos he has enough of his own s*** to do.

Its a basic warehousing job. For the RA side they have talked about getting in some part time Uni students but one of the warehouse guys wanted to do it so they took him instead. I used to do it but I hated it. Cant say what I do now is GREAT but it could be a LOT worse.

Its nice to have a boss who actually listens to what you have to say and doesn something about your complaints instead of ignoring them.

:(


it's a tight ship then...


I wish IT Retail had realistic aprenticeships (sp). It sure would've helped me out when I first started..

everything asus working on this end, and as I've stated in the past, only problem I've ever had with GD was over a HDD and I took it back and had it replaced after waiting 5 minutes for Dorian to scan it and find all the bad sectors, my only real issue was no compensation for all my lost data but hey you can't really expect anything there.

btw I read in a thread a couple of weeks back, how the hell have u guys seen kathleens tits?

also I'm thinking about picking me up one of these

GeForce4 TI4800se ASUS V9480-TVD Dual VGA, DVI, Tvout Video IN (ViVo) 128meg DDR, Games Bundle $250 at game dude.

because she posted them on teh intarweb!

OMG RooFLES!#!# HI2U

:P

oh of course, thats because gamedude don't get their stock from the same place every other retailer gets it. Every manufacturer keeps all the dud ones and makes sure to send them to GD alone.

Isent there some element of truth in this?

A friend told me that the reason why gamedude are so cheap is that they get their stock from a different supplier than anyone else. This "supplier" supplies them with parts that do not pass the US's stricter quality control standards, but because the australian quality control standards are lower than the US ones, they can therefore sell the stock here in aus!!

Then again my mate might be dribbling s***, so there ya go!

i believe they get their products from the same suppliers that everyone else gets their stuff from... the reason they sell cheap? because they buy in bulk quantities and therefore are able to get a better purchase price in which they are able to pass the savings onto the consumer... the pc market has jack all markup on it and the only way that i believe gd are able to make money is to sell in high volume which is pretty much how they do it... simple economics... none of this lower quality doesnt pass the US standards therefore palm off to australians bs.

Gregory bitching on forums is usefull, it helps n00bs form good opinoins of stores and so on. It was installed very carefully btw. Anyway so no one knows what might actually be wrong with the card or a good way to check exctly whats wrong with it?

Don't ASUS have a 3 year warrenty on multimedia products?? I know all their motherboards do..

only if you have a circuit diagram of the card and skills in electronics repair on a component level.

hmm...I dont think it even has a circuit diagram with it! otherwise, yes I can read them and atempt to fix it....Got any more info primal ?

meh, ive never had any issues with any of my asus gear
love them asus mobos, never had one fail (except the one that the CA techs destroyed)

I think he was saying 'Sadly enought it was from Gamedude' because of the long wait. You take stuff back and have to wait weeks for anything back. They send stuff to the manufacturer to be assessed half the time. Don't even try to get a refund unless your prepared to contact the Office of Fair Trading, which takes another 2 weeks to process and get them to contact you about it. All of that is a good reason to avoid them, but it's up to the person buying the stuff. Sure they may have similar suppliers as other retailers, but judging by the complaints, they obviously don't know how to handle/store/treat hardware.

No I will not join Arnie for Governor.

Well, it does have three year waranty BUT the first year is GameDude's warranty and the rest you gotta see asus to get anything! So we mailed asus and they said that we have to get gamedude to send it to them and we or or any other store cannot send it to them. Any when we rang gamedude and asked if they could send it if we pay for postage costs, guess what they said? NO! Thats why i dont like gamedude....the servive there is dissapointing...

well it ain't cheaper there for no reason!

Ahh yes, one faulty product from GD and it is GD GD GD!

Grow up.

You say the same thing happened "again"? I would strongly suggest looking at your other componants.
I once had a guy ring up abusing me because he had now had four hard drives in a row that had all failed (with the same fault) and he wouldn't believe for one second it was other components in his system that may have been what caused the down turn.

Don't jump on the bandwagon and don't blame the reseller for a brand product.

You could even take in your computer and get them to see if they can see if there is anything else that might be ruining it, hey they may charge you a slight fee, but for a working computer, is it really that much?

Any when we rang gamedude and asked if they could send it if we pay for postage costs, guess what they said? NO!

Did you ask them if they could actually do it anyway? I don't see why the fact they said no to you just paying for postage is a bad thing. Are you going to pay for someones wages, to take time out of their day and rma an out of warranty card? Or do you think their time isn't woth anything, because your ass is made of gold?

They charge a fee, you don't want to pay it, then realise you are a cheepskate and SHUT UP.

you are a cheepskate and SHUT UP

Hahah, your getting even better at paying out customers :)

Your leaving Gamedude though arent you Kathleen ... bit of revenge?

Hemerage, I do not treat customers like anything, as I have none. Nothing I say here is affiliated with GameDude, or what they think. I do not represent GameDude and would appriciate it if wasn't assumed that I do.

Oh dear kathleen...

gd can't have it both ways.. sure the retailer warranty has run out, the manufacturer warranty still stands therefore they're responsible for it as they are the place of purchase.. because they are after all the reseller for the brand....

this s***e happens all too much, stupid throwaway manufacturing standards...

gd can't have it both ways.. sure the retailer warranty has run out, the manufacturer warranty still stands therefore they're responsible for it as they are the place of purchase.. because they are after all the reseller for the brand....

Umm dude you said it yourself. Only manufacturer warranty stands, so why allow the manufacturer to get out of it's responsibility? If they don't want to deal with the public, than give retailers reasons to warranty them for the same time length as the manufacturers provide. The Retailer offers theirs and when that is finished let the Big guys step up to the plate and stop trying to make out that the retailers HAVE to honour it. It is the Manufacturer warranty, go talk with them and stop trying to blame the retailers, you are just shifting the blame so it looks like you have a case.
Most retailers will still warranty it, just not for free, which is well within their right.

I dont understand, why bother trying to talk up Gd, the company can only f*** up a certain amount of times before customers lose absolutely faith and respect with them as a company, you GD has past that point, no one wants to waste their time with them. Why does Gd try and skimp out on everything? If you buy something from someone and it stuffs up you expect that company to sort it out, it is one of their duties as a company. Yes, we know it isnt your fault you didnt make it, but you did ship it to the shop and stock it and then sell it. All he did was buy it!

You are missing the point.
GD have to warranty it if it is
a) a genuine fault
b) within the one year offered by GD (which you were informed about before you purchased and if you didn't ask or enquire, aren't you a toss, no amount of kicking and screaming will change the fact that you didn't bother finding out and that means you lose. Ignorance isn't an excuse or a reason for them to warranty it if the warranty has expired)
and
c) you have all the relevant documentation.

If any of those don't apply then sorry, but deal with it.

heres a question:

if you dont represent gamedude, why are you defending them?

In terms of contacting manufacturers it'd make a hell of a lot more sense to talk to the retailer, utilise their contact/support numbers to arrange a way to send the product back to them or atleast have already taken the steps to have a set policey in place when dealing with manufacturers warranty claims, an agreement of sorts with the manufacturer, eg this is what we will do when something is broken...

Retailer warranties aren't worth a s*** anyway in reality... because they never want the broken parts.. they're only going to send it back to the manufacturer/distributor anyway and they're expected to give out a working product as a replacment which is a fair enough assesment of the situation.. That *should* happen straight away but alas they prefer to wait until the stock comes back *repeaired*... meh fair trading commision, product does not function in the manner in which it was bought for...

Sure you're under no actual onus to offer the warranty but it either way in most cases it makes for s*** after sales support... Luckily some stores value customer loyalty and offer a great deal of support.. others simply take the company line and state that they are under no actual onus to help a customer rather it is the manufacturers responsibility

GD have to warranty

well this is the first I have heard of it....

It is all well and good saying that, but GD have to actually honour them aswell!

if you dont represent gamedude, why are you defending them?

Because
a) I bloody well can
b) I am a happy customer
c) I have been on the other side of all these "claims" and "excuses"

GameDude are a great company and haven't done anything wrong, however since they won't warranty a card which is out of their warranty (not sure if this is even the issue at hand anyways) people start bagging them out. For what reason? Because people want more than they deserve

Nothing I say here is affiliated with GameDude

Yeah it is.
You have been know as that .. it stays

Also, if you dont wanna be affiliated with Gamedude ... then why would you do this for your OCAU picture?

http://dualxp.net/ocau/people/kathleen.jpg

Blatantly obvious you did that for effect.. and to show off GD

Do you get bonuses?

I do not represent GameDude and would appriciate it if wasn't assumed that I do.

then why did you parade around with the "GameDude sales manager" sig for so long before one of the admins slayed your sig?

i'm not attacking you, or gamedude, just pointing something out :)


EDIT: jesus christ hemerage, that post had me on the f***ing floor laughing

What about my friends cd burner. He took it back because it was having trouble burning audio, and they tested it saying, yep it burns data fine, and he said but i told you to test audio, with a reply like oh well....and then having the nerve to try and charge him for testing it.

I not attacking you kathleen, Im attacking Gd as a really s*** house company

Because people want more than they deserve

People want service.. I know thats a ground breaking statement, hence why places like Dell and harvey norman do so well.. They offer a great deal of after sales service.. Look into it, you'll find that its really a novel way of attracting customers and keeping them rather then scrimping on prices/service, charge a bit more but offer time, help and assistance

So crazy I know but give it a go...

Hemerage, you wanna f***ing cause s***? That "picture" was taken when I worked for GameDude. It was uploaded to the ocau website when I worked at GameDude. I no longer work at GameDude and you better get over this petty "Oh but you do" s*** you are playing at. You just want any excuse to make GD look bad dont you.

f*** off!
Read! http://forums.whirlpool.net.au/forum-replies.cfm?t=52057&p=46#r913

Kathleen, i meant to say we asked them if they could send it if we payed ALL THE COSTS! and thats when they said no! This is not the only bad experices I'v had with GD, I could name them all...but no...take to long! I do hate them for pretty good reasons...

did u get fired kath?

I know someone who cant argue out of this one!! :D

I hope so.... :P

How the f*** would I know youve quit?
I avoid whirlpool, its a f***ing stupid website

It was less than a week ago .. so its hardly old

Get it changed then...

But did you get bonuses?
Nice promo..

Kathleen, not at single person here (except for maybe hemerage) is attacking you, why are you getting so defensive? Alot of people here have a reason to be pissed off at GD!

You just want any excuse to make GD look bad dont you.

hemerage doesnt make gamedude look bad, gamedude make gamedude look bad.

Hemerage: Ooooer I don't know why you would know that I don't work at gamedude accept for the fact I f***ING TOLD YOU!

Shes just getting back what shes given out...

She had a fair run at it while she was employed

Then people found her pics, put 2 and 2 together .. and i guess it got too much

What job you gonna get now...

*edit* you told me JUST THEN
I posted before JUST THEN ... foo!

Shes just getting back what shes given out...

I have never heard her give s*** to anyone

I said that I wasn't here to respresent GameDude, nor what I said had anything to do with them, and you jumped on saying "Yes it is" How can you quote someone I say, when you claim I didn't say it.

Grow up

Ok, I don't work for GameDude, it is none of your business so how about you butt out? Cheers!

I have never heard her give s*** to anyone

thats cos u got 30 posts

Shes just getting back what shes given out...

ahah hemmy.. you schoolyard bully :p

All I can offer is learn to ignore/filter.. Only reply to stuff that is focused on the issue...

Kathleen, the 4 HDD thing was probably because all of them were IBM 45G's. The faulty product line that pretty much alienated IBM from alot of people.

I know the guy who had all 4 of his HDDs go, one after another. It was not his fault at all, so maybe you shouldn't assume as much. I think he was only 'abusing' (im sure he wasn't abusing, more like talking heatedly) you because you were being dim witted and thinking the customer was always wrong (store policy it appears).

As for not representing GD, HAH! You have been a GD advertising tool for quite a long time. Nice pic Heme ( one of many it appears ;] )

30 posts but a fake account ...

Its Fishwick, im willing to bet $300 on it

4th fake account, to evade bans
Hes not real subtle about covering up

Hemerage, what is you msn?

*shrughs*, but for any other electrical goods the wty. does cost nothing to the cust.

lets say you have a panasonic video and brought it into my workshop under wty. because it is faulty, it will only cost you time, no money, panasonic pays us for the service.

so does ASUS pay you for the service??
i think not, see you are not techs, you have no trade or restricted electrical or anything, you do not repair the mother boards or anything else down to the component level, all you are doing is swapping whole units, which is monkey see monkey do stuff..

maybe if you start repairing the motherboards on the component level under wty. you may get paid for it.

as for replacing them under wty., so WTF is the problem??, it is stuffed, swap it monkey!! and have a growl where you brought it from, don't growl at the poor cust.

charging custs. for a faulty mother board under wty. is wrong, why is it the custs fault??, maybe you should be charging the maker of the boards and not the cust. for a faulty product.

charging custs. for a faulty mother board under wty.

Agreed, unless it is faulty due to your or another componants doing.

However the fact of the matter is IT IS OUT OF WARRANTY through the retailer.

Duh

Dude they were IBM HDD's? Thats the problem....I hate them! (For good reasons and from experience)

hence why places like Dell and harvey norman do so well..

Too right, my bro had 2 of his dell monitors die, they came out to our house within like 2 days of ringing up and switched monitors there and then, no questions asked. Got service?

Oh and the first time they came out they didn't have the model he had in stock, so they gave him the next model up.

If you buy something and it's faulty, just ask for your money back. Don't pay a cent.

You're well within your legal right to ask for your money back and get it back.

DeathSyndrome, yer the 45 G glass platters. He was pretty pissed off. Just before they died he would hear a whirring noise, and then they would go within 1 to 2 days.

He lost a raid array, and s***loads of data. Very tragic.
He now has some 120Gs, but imagine how you would feel losing all that information, only to have some little know-it-all blaming your setup =]

I'm with Draxy :)
And with the HDD's same thing here..one of my IBM 30gig's just died the other day :( and that the second one that died on me!

This is straight from the office of fair trading;

http://www.consumer.qld.gov.au/oft/oftweb.nsf/AllDocs/RWPF5E419EF32F0699F4A256B4A000E80E6?OpenDocument&L1=Consumers

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:

Have a fault that you could not have known about at the time of purchase;
Are not the same as the description provided by the salesperson or advertisement;
Do not match the sample you were shown at the time of purchase; and/or
Do not do the job as you were led to believe.
You are not entitled to a refund if you:

simply change your mind or no longer want the goods;
realise you can't afford the goods;
found the same item at a cheaper price elsewhere;
chose the wrong size or colour;
knew about the particular fault prior to purchase; and/or
were responsible for causing the fault.
Some stores will refund an item whatever the reason as a gesture of goodwill (HAHAHAHAH!!!! YEAH SURE), even though consumers may not be legally entitled to a refund. Other stores will give refunds only if they are legally obliged to do so.

It pays to ask about store policies before buying goods.

http://www.consumer.qld.gov.au/oft/oftweb.nsf/Web+Pages/1872F85E49DFCD094A256B57001E40AA?OpenDocument

Warranties and Guarantees
A sound warranty or guarantee is a powerful marketing tool. Providing guarantees, whether written or oral, demonstrates to your customers that you have faith in the products you sell.

Whether you are a manufacturer, retailer or repairer, customers have statutory rights relating to warranties.

As a minimum you must:

· Check that your product is suitable for the purpose for which it is sold

· Make sure that the product is not faulty

· Make sure that the product performs to an appropriate standard and achieves the requested result

· Make sure your samples match the supplied product

· As a manufacturer, stand by your warranty and make spare parts available for a reasonable time

Implied conditions and warranties

Goods must do their job properly, bearing in mind their price and the way they were described. This requirement is a legal obligation, whether or not you then decide to provide a written warranty or guarantee.

Goods, and services performed, must last for a reasonable time regardless of the warranty period set by the manufacturer. What is "reasonable" depends on the price paid and the type of product.

Do warranties apply to services?

As a general rule, you must carry out services with due care and skill. The service should achieve the result or the purpose that was agreed upon prior to work starting. The materials you supply also must be fit for that particular purpose and must be of a quality that reasonably will achieve the result the customer wants.

What are the manufacturers' obligations?

As a manufacturer you must stand by your own warranty or guarantees and ensure a reasonable supply of spare parts or repair facilities when you supply goods that are for personal or household use.

Merchantable quality

Whether you are a manufacturer or retailer, you need to make sure that the goods you supply are not faulty in design or construction, and/or that you have pointed out any defects to your customers prior to purchase.

You are not liable if:

· The goods become damaged after leaving your control

· The defect was brought to the customer's attention prior to purchase

Fitness for purpose and supply by description

Fitness for purpose means that the goods must be fit for the purpose the customer describes to you at the time of purchase. The goods you supply must also be as you have described them and must match the sample you have given to the customer. For example, a refrigerator must defrost automatically if that is the way it is described.

You are the expert in your field and the customer is entitled to expect your advice to be reliable and accurate, and to rely on your skills.

Good title

Your customers must become the outright owners of goods they purchase. Any legal restrictions to ownership must be explained fully and clearly by you before purchase.

The customer's obligations

Customers have obligations too. To obtain redress, the customer must ensure the goods are not:

· Damaged by being used in an abnormal way or by being neglected

· Disposed of, lost or destroyed

· Reduced in value by delaying their return

Customers must also return the goods or give you details of the problem within a reasonable time, after they have had a reasonable chance to inspect or use them.

Can traders limit their liability?

If a customer returns a faulty item you sold, you may share the liability for the problem with the manufacturer, but it is ultimately your responsibility to resolve the complaint.

As a supplier, retailer or manufacturer you cannot limit your liability by excluding, modifying or restricting the legal rights and remedies available to customers for goods that are normally acquired for personal or household use.

Any attempt to alter these legal rights and you run the risk of prosecution for making statements that are false or that may mislead customers about their rights.

Can retailers be protected?

As a manufacturer, you may be liable to reimburse a retailer who has had to compensate a customer for a breach of any statutory obligation where the fault is yours.

However, for goods that ordinarily are not acquired for personal or household use, you may only be liable to reimburse the retailer only for:

· The cost of replacing the goods, or

· The cost of obtaining equivalent goods, or

· The cost of repairing the goods

You are liable only for the lowest amount, unless you can show that it is not fair or reasonable in the circumstances for you to be responsible for the whole of that amount.

What can retailers do if the goods they receive from the manufacturer are faulty or incorrect?

In most circumstances, manufacturers or suppliers will remedy problems found in goods supplied to retailers or distributors.

However, if you are unable to obtain satisfaction from the manufacturer you should:

· Refer to the conditions of the contract or supply agreement that you have with the manufacturer, or

· Seek legal advice


Maybe GD should have a read of this

Kathleen: people are just finding out that you no longer work for gamedude. but previously, you have gone out of your way to ensure that you were affiliated with GameDude, and that you were sales manager. Now, is it really reasonable to expect people to just expect people to believe that you are no longer partial to gamedude in your opinions, which is a big enough ask, especially when many people don't even know that you have resigned?. I don't think so.

To most people, you are Kathleen from GameDude, and you will remain so in the minds for quite a while.

So blasting people with "I don't work for GameDude, I don't represent them u stupid head!" etc, isn't really justified

but a techo here at my workshop had a mother board (4 days old) with a currupt bios and got charged by gamedude $60.00 to get it reflashed.

i had a chat to the swap monkey about it and he said "bad luck, but you still have to pay".

ripp-off is the kindest thing i would have to say about gamedudes "service".

Kathleen, if u need an upgrade, will you buy from GD?

if so, will it be mates rates?

also, what do you plan on doing now?

You are entitled to a refund if you:
Do not do the job as you were led to believe.

Work?

but a techo here at my workshop had a mother board (4 days old) with a currupt bios and got charged by gamedude $60.00 to get it reflashed.

now, however it may seem, i'm reasonable impartial, so this time i'm going to take gamedude's side.

if something is wrong with it, eg, the bios is corrupted, they could just send it back to the manufacturer, and they'll fix/replace it. this would take time. now, i'm willing to be that your friend was all "i want it fixed now", and the only way to do that was to have it reflashed. now why should gamedude pay people to fix stuff for customers for free when it's not their responsibility? they would spend all their time fixing stuff that really should go back to the manufacturer.

so they offer to fix it on the spot, but they need some form of compensation for themselves too

ladidgee, I quoted that to the manager of Gamedude, and he said it was wrong, and that the Office Of Fair Trading had dealt with them a number of times (big surprise there) and they were well within there rights.

Ofcourse, when I put in the online complaint form at the OoFT, I got called and talked through it all, and GD were totally talking out their ass =]

The manager even said I was misquoting the Fair Trading Act at one point, when I read out the bit about The customer can choose whether it is replaced (if available), refunded or repaired. He seemed to think it was the Store's Choice. God that was a good laugh afterwards.

They tried to offer me a *reduced* refund. Where the time I had the faulty product was taken off the total price of the product (in other words a little scam job). The OoFT and I had a good laugh at that one. In the end GD were boned.

if something is wrong with it, eg, the bios is corrupted, they could just send it back to the manufacturer, and they'll fix/replace it. this would take time. now, i'm willing to be that your friend was all "i want it fixed now", and the only way to do that was to have it reflashed. now why should gamedude pay people to fix stuff for customers for free when it's not their responsibility? they would spend all their time fixing stuff that really should go back to the manufacturer.

they could easily just swap it with an identical mobo in stock, and sent the broken one to the manufacturer and recieve the replacement later - no skin off their nose

most big companys these days DONT LET you go through the retailer anymore.

if its out of retailer warrenty then you're SUPOSED to go through the maker of the card NOT the retailer.

PackardBell, COMPAQ, hewllet packard, lexmark, microsoft, sony. asus is getting that way,

just of the top of my head.

soon it will be expected, not whinged at.

why bother the retailer when you can do it yourself?

they have provided you with a product which has lasted their own warrenty, therefore it is now up to the suplier, not the retailer, they may be able to give you a hand with phone numbers and what not, but anything more is a bonus.

at harveynorman we do it because our customers bloody well pay for it, but lil companies such as gamedude and discshop give us great prices and dont have a big financial backing.

i for one appreciate the cheap as chips prices and dont see the big 'whinge factor'

yes, but if they swapped it, sent it back, and was ruled user error, then it wouldn't be covered by warranty, and they'd be out of pocket.

you can't blame them for covering their own ass

Yeah well for me they could have atleast sent it to asus for me, but they didnt want to even if we payed all the costs.

they could easily just swap it with an identical mobo in stock, and sent the broken one to the manufacturer and recieve the replacement later - no skin off their nose

the replacement comes back like an oem product. they cant sell a bare product, so if they use the packaging from the replacement which was given back to the customer then how many of you will come back here yelling about 'OMG open packaging OMG'

its not as easy as you think it is.

any of you accually worked in a 'small retail bussines' as fiddly as computer parts?

he didn't care about the time frame, he wanted the motherboard replaced, they shoved that fee into his face.

you see, we are techs, real electronic techs that repair on the component level, not swapp monkeys.

we are not warranty agents for asus (it was an asus motherbard) or we would have repaired it our selves, but if we touch it, it will be out of wty.

knowing that they do not repair motherboards he asked to get it swapped, but nooo.. against his wishes they justed reflashed it and $60.00 thanks.

we techs of all peaple understand that things take time as it takes time here to repair things as well i.e. 1 to 4 weeks just to get parts in :/, which we have no control over, i do not make parts, i just fit them :P

Let's see. A faulty product that they sold to some one is brought back. They shift the blame to the supplier and don't accept any responsibility...

I don't know seems pretty much like a scam to make fast money =]

Personally I think its how they treat stock, but thats just my oppinion and could be wrong.

Their customer service is shocking, only in terms of other quality stores. If you want cheap stuff go there, but there are other better alternatives.

On a side note, how many people read that APC magazine article on the horrible service at GD =]

yes, but if they swapped it, sent it back, and was ruled user error, then it wouldn't be covered by warranty, and they'd be out of pocket.

you can't blame them for covering their own ass

OMG exackaleeey! some wisdom, good stuff dude :D

Heres that article.
I still remember Dorian on here saying how our complaints were meaningless and all that =]

http://users.tpg.com.au/adslj9v5/service.jpg

but it is the tech's fault for sending back something for just user error.

like hello.. techs should check out the faulty product to make sure it is faulty b4 they send it back for RA.. like derr...

also the maker of the faulty product should be charged for the time taken, thats the way we do it here and we get paid for it, hey, panasonic even pays us if it is the custs. fault, thats because we still take time testing the unit to find out that it is not faulty.

the cust. does not get charged a thing as it is all covered under panasonic wty.

but then this is asus, shame asus, shame.

Hahahaha

Primal puts GD in their place.

Sounds like he is putting Asus in their place actually.

You blame the techs for sending a non faulty product back to the manufacturer, and yet you tell them to "just send it back" because thay is what retailers do.

Eh?

But in my case al they need to do is send it back....and the wont for no reason!

"Sounds like he is putting Asus in their place actually."

In the second part he does, but you are glossing over the first part =]


"You blame the techs for sending a non faulty product back to the manufacturer, and yet you tell them to "just send it back" because thay is what retailers do. "

LOL the techs send non-faulty products back? Why?
Customers don't generally return non-faulty products.
If that was the case, it's a problem at GD's end. Not the manufacture's. I'd advise reading over those Office of Fair Trading information pages. They might help you understand how the real world works =]

It appears you have a severe lack of foresight Kathleen, can you not see that every single thing you are going to say in this thread will result in you getting flamed? You just keep coming back for more again and again, http://qgl.org/cluepon

lol, I should rename this thread to: GameDude's Service Wars!

???

please say again your last post kathleen, i can't sense of it.

i am not trying to be mean, its just i don't understand. :/

sorry...

Primal, people attack retailers, because they won't send products back to get replaced (for whatever reason) and then people attack them and call them stupid if they do send something back and it isn't faulty.

Do you want them to send them back for you or not? Make up your mind

I want them to send it back for me yes, but they said they wouldent.

Don't expect them to Help you DS. They are only in it to make money, through cutting corners =]

Damn right!

Let's see. A faulty product that they sold to some one is brought back. They shift the blame to the supplier and don't accept any responsibility...

.... this is in refernce to AFTER the retailers warrenty expires!

the suppliers ship the goods using whoever have their contract.

eg.
sony uses startrack
packardbell uses tnt
belkin -startrack
gettronics -startrack
nintendo -mcphee
microsoft-xbox uses airroad.

my point, couriers dont give a s*** what they're couriering and this is where fair bit of damage gets done.

and then people attack them and call them stupid if they do send something back and it isn't faulty.

Do you want them to send them back for you or not? Make up your mind

well if they are a decent technician they should able to tell if there is a problem or not and subsequently send it away / give it back.

if the unit is faulty, yes.

if the unit is not faulty, then no.

but it is up to the tech to test the unit, to see if it is faulty or not, the time taken to test the unit should be charged to the company who made the faulty unit.

if indeed the unit is not faulty, then fair enough, charge the cust. for the time taken to test the unit.

i was just state'in that some wty's even cover the "stupid cust. factor" and pay the wty. claim even though the unit was not faulty, as the tech. still takes time to test the unit and gets paid for it.

which in this case the cust. does not get charged at all.

if the GD techs do not get paid for wty. claims for looking at units under wty. then they are really stupid or are under very poor management who has no clue in service claims or indeed no clue about the word "service".

just do it yourselves ya lazy lil bitches. stop being lil girls and ring em yourself.

retailers cant send something back if they dont have an RA

to get this RA we have to wait on the phone for hours sometimes.

and for a tecnition to check if its faulty or not also takes up TIME and SPACE, creating a bigger backlog.

if the bussiness is small this can be all the difference.

Too right, my bro had 2 of his dell monitors die, they came out to our house within like 2 days of ringing up and switched monitors there and then, no questions asked. Got service?

Oh and the first time they came out they didn't have the model he had in stock, so they gave him the next model up.

haha thats because you pay for the replacement when you pay for the product. because your paying twice as much

^^
BAM!

if the GD techs do not get paid for wty. claims for looking at units under wty. then they are really stupid or are under very poor management who has no clue in service claims or indeed no clue about the word "service".

if you want to get service then go somewhere which charges you for it.

gamedude/discshop arnt a focus on all the extras such as free installs and doing things for you.

harvey norman will charge you so much you could hire your own technition to come out for a day and set everything up while giving you a run through on how to use your computer, COZ OBVEOUSLY some of you's HAVE TROUBLE USING THE PHONE.

I personally dont use gamedude any more because i have had multiple bad experiances with them, I now use Umart. You pay the extra for decent service

Do it yourselves, is fine. Most of us just want a little help from time to time. You dont get that help at GD. Fair enough, its not like they even respect their customers or their customers opinions.

And they try to pull that "contact the manufacturer" crap during the first year too most of the time. Dont be stung, goto a real Hardware retailer.

I personally dont use gamedude any more because i have had multiple bad experiances with them, I now use Umart. You pay the extra for decent service

your a smart fella :D
respect with extra cheese

let me spell it out..

the manufacture of a faulty product should be paying a wty. claim for a tech. to check the faulty unit and then pay for the faulty unit to be repaired or swapped for a new one.

if the manufacture does not do this, then stop selling their crappy products.

i work in service and all claims get paid when it is under wty, which means the cust. does not pay anything!!!

like why should they? it is not their fault that they brought a faulty product.

do you get it yet??

stand up for your rights concerning faulty goods/the manufacture/wty claims.

i never said anything about losing money on time and getting stuff for free.

ok then....what do you suggest I do?
Asus said see gamedude amd get them to send it and the Mcf***s said no...

the manufacture of a faulty product should be paying a wty. claim for a tech. to check the faulty unit and then pay for the faulty unit to be repaired or swapped for a new one.

that whole argument is highly dependent on the suplier, NOT the retailer.

eg. us at harvey norman have nothing like that and its not exactly a small company. just the supliers we buy from dont offer anything like that.

again it comes back to you pay for what you get, another words,

places like gamedude want the VERY BEST prices they can find,
of course ussually these supliers dont offer much else, for eg. gamedudes supliers wont offer reinbursment for dealing with their faulty products.

however b.e.s. is a good company in that reguard.
they will be more than happy to do repairs and install s*** as acer freely pays them to do the work.

eg:
keyboard- zero onsite labor, 15 minutes labor, freight costs.

mobo- 30 minutes onsite, (to go out replace mobo and set up customers comp making sure it works fine.)

more when i get home if you want :D

ive spent all day on qgl forums while my helper chick did everything i told her too. :D

ok then....what do you suggest I do?
Asus said see gamedude amd get them to send it and the Mcf***s said no...

ring asus tell them the story, if its much of an issue asus will sort gamedude out if they're doing anything wrong.

if not then asus will deal with you.
just dont be an "unwanted customer", be cherpy and ask how their days going, tell them about that nasty rash and that should put them in a good mood to be bothered helping you. :D

coz none of us really want to help while we're being payed at work :D

is your helper chick a hottie ?:D

I shouldent have to be chirpt but, it's their f***ing job. All they gotta fo is put it in the mail.... They said they didnt wanna send it so we gotta contact asus AGAIN!

thats a sad fact of the computer market, that there is no warranty agents you can send your faulty gear to.

what i have spelt out is what happens to white goods(vcr, tv, audio gear, rear projection, plasma screen, lcd, dvd, mircowave ovens, video cameras, digital still cameras, home phones, etc..) when it comes into our workshop.

we are service agents of panasonic, sharp, sanyo, lg, just to name a couple.

what it means is if you brought a panasonic product anywhere in aust. or singapore, that you can bring it to our workshop under wty. and get it repaired under wty.(for nothing, nix, no cost).

where are the service agents (repairers) for asus, abit, gigabyte, etc..???

there isn't any, no one repairs them on a component level, no circuit diagrams or indeed no trained techs.

it is wrong and should not be allowed to happen as the cust. gets no support for their faulty products.

as for what to do about it??
go to the office of fair trading and tell them about it.

also keep on asus's back about it as well.

Yeah I will :). But before i see the fair trading commision I will see if asus will speak to gamedude....

Asus have nothing to do with Gamedude. Gamedude but from a supplier (read Achieva, Synnex or Cassa) for Asus gear. THEY DONT SEND BACK TO ASUS THEY SEND TO THE SUPPLIER.

As for your request to send back to the supplier outside their warranty and the manufacturer saying no? I find that hard to believe. If you Asus board failed I KNOW for a fact you can try sending it back to the supplier (ie one of the 3 listed above depending on who it came from....bets on Achieva). Synnex and Achieva will accept goods from end users which are not supported by the retailer for warranty. As long as you fill out their RMA forms and send them in and get an RA number. Its not a difficult task....I used to do it on a daily basis when working for Umart.

Id have to say most of you dont know how RMA works for retailers and whinge far too much. You arent the only customer a company has and if you could see the amount of RA stock that goes thru a supplier then you might think differently too. A LOT of the companies out there do a hell of a good job on RA stock. The time take for replacement doesnt depend on the retailer and some of the time it doesnt depend on the wholesaler either.....it comes down to availability of stock from the manufacturer.

Oh and those saying they should get NEW stock as replacement....think again.....very few wholesalers use NEW stock as replacements (Synnex do, Achieva DONT). Most use "repaired" stock they have been sent by the manufacturer and you will almost certainly NEVER get the product you sent in as a replacement.

There are a number of us here who know how it works and I dont think any will disagree with me.

OH NOS ASUS IS s*** CAUSE YOU BOUGHT A FAULT GRAPHICS CARD

pfft, bottom line, if it does it twice chances are it's not going to be the same pieve of hardware again i'de be looking at the motherboard

Paveway-3, FFS, I DONT HATE ASUS, I'm saying I bought an asus card that f***ed up twice in a year, and it screwed up badly both times. And now because its from gamedude im having problems with warranty....

just a comment, most computer hardware other than speakers and monitors, contains 4-6 layer PCB iirc, so this would be hard/impossible/impractical for a tech to repair, at least within a short time frame.

is this correct?

on second thought, probably not. i sent in a video card and they sent it back 'repaired' 2 months later. it was broken even worse, so the replaced it on the spot that time.

Id have to say most of you dont know how RMA works for retailers and whinge far too much. You arent the only customer a company has and if you could see the amount of RA stock that goes thru a supplier then you might think differently too. A LOT of the companies out there do a hell of a good job on RA stock. The time take for replacement doesnt depend on the retailer and some of the time it doesnt depend on the wholesaler either.....it comes down to availability of stock from the manufacturer.

right on the head.
one of the points i was trying to get across when i was talking bout wasting more of gamedudes time and space, creating a bigger backlog.

we've got a 2 week turn around atm for faulty items(including sending to repairer if needed)

half the time spent on the phone to customers ringing up complaining about how long its going to take to fix their s***.

if they didnt ring every five minutes we'd have it back to em in half the time.

Thats a bit harsh!

hey, what can I say.

the truth hurts.

s***, that is harsh!

Haha Eds! There are kids on this board mate.

Also, if you dont wanna be affiliated with Gamedude ... then why would you do this for your OCAU picture?

Hemerage, thats photoshop.

Leave Kathleen alone, You guys pick on her way to much.
It is true that she no longer works for us, The reason will not be disclosed.
As for the video card we charge a $25 fee after the 12 months for freight and labour only.
Also note that not all products brought into this country by the distributor dont have the manufacturer warranty of x-years often they have 12 months only to keep costs down. Don't like it? cry to ASUS or the distro then not us.
We also only do 12 month warranties because goods are often to hard or take to long to get replaced and customers get unrealistic expectations on the time it takes to replace older stock that can sometimes be 4 generations old before the warranty runs out, best for us that we keep it to 12 months which is more realistic.
Also regarding service charges... You are not buying a VCR or TV, The computer PARTS you buy are to be professionally installed and quite often are not by a long shot, The warranty covers genuine failure only it does not cover anything else and hence you will most likely be charged for damaged goods or non faulty goods (Including the BIOS flash as we see it as user error not manufacture fault)

She brought it up on herself "gamedude".

When someone comes on to our forums and flames US, then they get what they dish out.

Haha Eds wd

ditto dorian, you should know that now, your 40 or so posts are mostly made up of flaming guys on here who buy your stuff, ive seen it happen in countless threads and its an utter discrase.

Kathleen should be happy she isn't working for such a shabby company, shes probabily applied somewhere "upper class" , like computer alliance

OK Then "GameDude", Genuine failure? I would say if it stops working while in use for reasons unknown then thats Genuine failure. And as we said on the phone, we atleast wanna know whats wrong with it, even if it gets blamed on us for screwing it! "You" said on the phone to speak to asus, who said to speak to you and get you tp send it to them for checking and possibly replacing. They said we have to get the place we got it from (you guys) to send it back. You said you wont help....Will you send it then?

She brought it up on herself "gamedude".

She sure did. If u wanna go defend some one Game Dude U might wanna see the s*** she has been saying

DeathSyndrome : If you can't get any joy from GD then I could help you get the card replaced. Shoot me a line bonza80@yahoo.com

dogymon: the voice of hope


the moral of this story (and many other threads)?

DONT SHOP AT GD (for the 20th time)

Hahaha Too Right! Lesson Learned!
Thanks Dodgymon, email sent.

another satisfied customer.

CA 300,000,000,000
GD 0

Umart 300,000,000,001

Whatever...
If it the card I remember then it was the one with heavy dust in the fan causing it to fail (I could be wrong I would have to check but most are simply that)
If it was not that then we would want to see your system setup...
Having one failure maybe but 2 times within a year on a part that noone else has problems with?? Maybe you should stop and look at that fact for a minute instead of blaiming us for a card that we only sell, we don't make em.

I'm not blaming you. Im saying you wont help me with warranty. And that I dont like your service. And we have had other cards in this system and they seem to be fine....Either way, whatever caused it, all you gotta do is send it, then I'll be happy. Asus said they would do the rest because its outta warranty with you guys and still in warranty with them.

Another satisfied gamedude customer!!

Thank you! come again!

so how was bowling Dorian? did you and the gamedude gang have fun over @ the macgregor bowls?.

was it because you saw kathleens boyfriend and you couldn't get "jiggy" with her.. that you fired her?

hahha.
STAB HIM IN THE FACE!

i heard she left to get a better job in the valley... at night.. on a street corner..

that's not cool Suhaib.

oh well, thats suhaib.. when you see someone naked in a spa with 2 other chicks you start to assume certain things.. i think thats what suhaib did

Stop complaining and just bye a new card FOO!

some of you blokes are very nasty :P

nasty nasty nasty nasty..

Kathleen,

You should probably get out of the IT industry all together. I mean really, most large PC stores staff and managment read these forums and others that you post on, and really, no managment would want someone like yourself that shoots their mouth off abusing people that could be potential customers. Also the fact that you have photos on the net circulating of you with dildo in your snatch.

A) I don't work for GD
and
B) The pictures you speak of don't exist!

I don't mind if people try and flame me with facts, but made up s*** just pisses me off, but then again, what can I expect from 15year olds on a geek forum! (no not directed at all of you)

also, f*** you Dorin, the bios went currupt and it is no user error, s*** like that happens, we get faulty data in eproms all the time, it has nothing to do with the cust. at all, digital cameras are like mini computers, they have processors, ram, encoders, firmware and bios updates, and much, much, more... have you ever repaired one?? do you even know what an eprom is?? or replaced one on a component level??
also are you a qualified electronics tech.?? and have you even got a restricted electrical ticket to work on anything driven by 240v mains (read the rules on maintenance of electronic equipment in queensland, the gov. says you have to have one :P)
what about cicuit diagrams or "shock" replacing a BGA I.C. on a mother board??, oh here is the hint: it is the mother board chipset!!!, OMG!! all the solder is under the BGA I.C.!!, how am i going to replace that??

pppffffttt... your a dumbarse for trying to tell me my job :P :P.


so saying to me (a qualified tech. etc..) that it was user error is an insult and a total joke.

as i know it was a faulty bios, like duh!!!

but still you charged my mate for it, shame gamedude, shame...

How long have GD been around? and yet you still claim they know nothing, no one likes them or buys from them, and yet they are still in business till this day and going strong.

Woah!!! Hold the phone!! We just got the industry expert in.
You wanna know how many so called 'experts' come into the service department and tell me it is impossible for them to make mistakes and damage boards, or mess up a heatsink install?? More than I care to mention, Your attitude shows exactly how obnipitant (spelling) you are.
As for the BIOS, Well its code stored on an eeprom, They don't wipe themselves, You either flash the wrong BIOS, or ESD damage the eeprom... If we can't flash an eeprom because of bad blocks we don't charge, Basically you mess your BIOS then you pay to get it fixed... Its not a defect.
Nice start to the post mate... Real 'professional' yawn so you got a piece of paper on you wall.

Everyone had their fun now? Good, cos I'm locking this thread.

Seriously people, grow up.