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Topic: Service Desk Officer Role
Tim Tibbetts
Posts: 2142
Location: Brisbane, Queensland
Just a heads up that I'm currently recruiting for a Service Desk Officer position at the company I work for (www.sedgman.com.au).
Assuming seek lets me link it you can view the PD here - http://www.seek.com.au/users/apply/index.ascx?Sequence=97&PageNumber=1&JobID=15566311 - otherwise you can access it from the website.

The job is essentially level 1/2 support to internal customers through phone, email, face to face support etc. We don't take a high volume of calls so you wouldn't be sitting on the phones all day.

The company is undergoing some pretty steady growth at the moment and we've got some great initiatives happening which the successful candidate would be a part of. Such as - SCCM deployment including a revision of the SOE and Application packaging processes etc, implementation of a new Service Delivery Tool (probably service-now), major upgrades to network and server infrastructure - roll out of Exchange 2007, MOM etc. At the moment the direct team is about 4 people in Brisbane + another 4 scattered over the globe - Santiago, Beijing, Perth and Townsville.

The planned growth for the company over the next 3-5 years means that the right candidate could grow quite quickly within the company so there's always room for promotions etc.

If you've got any other specific questions then let me know, although I won't list salary publically on the forum as it's dependent on the experience of the candidate.
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shad
Posts: 2651
Location: Brisbane, Queensland
I'm going to go out on a limb here and say 40-50k depending on experience.
whoop
Posts: 14093
Location: Brisbane, Queensland
roll out of Exchange 2007, MOM etc.

I rolled onto your mom last night.

ZING!
FraktuRe
Posts: 925
Location: Gold Coast, Queensland
roll out of Exchange 2007, MOM etc.


I rolled onto your mom last night.

ZING!


was your last exchange way back in 2007?
épic™
Posts: 2221
Location: Brisbane, Queensland
out of interest, what document management system do you use?
MatchFixer
Posts: 1017
Location: Brisbane, Queensland
I bet they use sharepoint.
Denominator
Posts: 667
Location: Brisbane, Queensland
ahh good old sedgman have they figured out how do design a stacker conveyor that wont fall over 2months after it commisioning
`ViPER`
Posts: 1215
Location: Brisbane, Queensland
Tim, I've pm'd you about this role.
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