hey guys

me and defi live about 1km away from each other

basically our online led on our modems are both flashing constantly

we get the net for say 5minutes (now) then lose it for 15-30 minutes.

the net is slow when we have it... been happening since monday

called tech support they said no known outages but if the online light is flashing it could be something 'outside'

anyone else experiencing this? south east btw, manly west / bayside region.

I am too. I thought it was just me. YAY happy ring and abuse them existence`

yours is doing exactly what i said crazy keed? right now my net is ok

it will drop out soon for like 20 minutes and be completely un-usable

iv called them twice and they said that they had 2 speak to my dad to escalate the problem (what a f***ing load of s*** that is) and he's in gladstone atm. So defi called and got it escalated thru his dad. dunno wtf is happening now, but it is f***ing annoying me

were both using netgear routers. weve plugged the modem straight into our pc's, reboot modems, reboot routers, reboot pcs, release/renew.. nothing fixes it

Usually network issue on bp side. If your send and receive are solid then the modem doesn't have any trouble connecting to the upstream or downstream.

Mine did that a while ago except it was my "upstream" led that would flash, turned out to be a faulty connection out in the street. Tech dude came out, replaced it and voila! Interwebs. Don't ask me how a faulty connection can only affect upstream but that's what it was.

iv called them twice and they said that they had 2 speak to my dad to escalate the problem (what a f***ing load of s*** that is) and he's in gladstone atm.

If he's the one the account is billed to then yeah obviously they can't do anything without his consent.

if only i had a dollar for every exi vs bigpond thread

you'd be able to buy a can of coke ?

If he's the one the account is billed to then yeah obviously they can't do anything without his consent.

It's to the point of being f***ing ridiculous now though.

Optus and those curry munchers are the worst offenders, such a hassle.

Yeah im back after massive downtime

yer, tis f***ed for sure

dave, eat my a$$ mate.

not my fault telslut is the lose.

its weird. sometimes i get a solid online light, other times its flashing

and then sometimes it goes all the way back to just power and the one below it solid, and the one below the 2nd light flashing.. fken random..

How is it ridiculous? I'm guessing it has to do with legalities. Just like you can't ring up and get someone else's cable canceled, you can't order service on someone else's cable. It's a no brainer really.

Of course there should be an option (and I think there might be?) to allow someone else to order service/upgrades on your behalf, sort of like having your kids' names on your insurance policy.

edit:

and then sometimes it goes all the way back to just power and the one below it solid, and the one below the 2nd light flashing.. fken random..

That's the upstream light, same problem I had. Tell them to come replace your connections, especially if you've had rain recently. Telstra don't seem to waterproof their s*** and soon as it rains everything gets wet. Mine's been replaced a few times now because of corrosion.

last edited by whoop at 19:28:03 17/Oct/07

reboot ur modem ?

^ youre a dumb f*** (edit : whoop)

its for getting the problem escalated at their end (i.e the help desk)

so, without my dads consent, my complaint can't be dealt with by anyone other then those peon f***ing half wits you talk to. WHY in f***s name do you need CONSENT from the account holder to get a PROBLEM upgraded.

im not cancelling anything, l2read and l2comprehend pls


ace, did that, l2read

^^ You need consent because if it's found to be a problem with YOUR hardware, it will cost YOU money and YOU will have to pay them to replace the modem if it's out of warranty and it will get billed to the ACCOUNT HOLDER. So they need to be sure he can/will pay it and not try to dispute it saying he didn't order it. Simple.

it can't be a f***ing hardware error, he told me on the phone the problem is "outside" (l2read 3rd time) he accessed my modem which is the only piece of hardware in question and said it looks fine.


So your logic is saying that if dad gives consent for them to escalate the problem, theyll escalate it, they will find the problem, send a tech fix it, bill us, without us speaking at all between that? i doubt that very much.

they'll find the problem is somewhere 'outside' either by tech or their computers, contact us and say bla bla we need consent to do this.. we need consent to do that..

its for getting the problem escalated at their end (i.e the help desk)

so, without my dads consent, my complaint can't be dealt with by anyone other then those peon f***ing half wits you talk to. WHY in f***s name do you need CONSENT from the account holder to get a PROBLEM upgraded.

This is coming from a Mobiles perspective, rather than a Bigpond one, but, its because legally we can't even state whether or not an account even EXISTS in the name you've provided. Without authorisation, talking about outages is fine because we're speaking in generalities, no specifics about any single person's account.

Raising a fault requires logging it against an account, and logging it against an account requires us to gain access to that account. Without authorisation, we can't get in. Get your dad to give you the password, and make you an authorised rep and stop whinging. The same laws that stop me from calling up asking what your bank balance is and getting your medical record from your insurance company are the same laws that stop you from raising a fault - The Federal Privacy Act, and to a lesser extent the Telecommunications Act 1997.

SOZBRO PETE, ITS THE LAW! Also, the consultant isn't about to risk his job, and possible criminal prosecution jut to raise a fault.

EDIT: Looks like he is stupid enough, he shouldn't be going into your account and querying your modem.

last edited by exo at 19:39:07 17/Oct/07

then why do they say (in f***ing annoying curry voice ) 1 moment please sir while i bring up your account details

and ask for the account holders name, my address etc? to verify that they are talking 2 the right person.. sounds to me like they know my f***ing account exists...

???

last edited by existence` at 19:41:44 17/Oct/07

So your logic is saying that if dad gives consent for them to escalate the problem, theyll escalate it, they will find the problem, send a tech fix it, bill us, without us speaking at all between that? i doubt that very much.

as you said: l2read, l2comprehend.

I said IF they find it to be a fault with your modem they will add the cost of a new modem onto your next bill if it's out of warranty. The tech will inform you of this. Hell, telstra on the phone will f***ing tell you that if it's your hardware then you get charged. If it's a problem with the connection in the street they'll just fix it and TELSTRA pays the tech.

The problem is they need consent just in case it is the modem since they aren't f***ing psychics they don't know where the problem is until they test things like: the modem, signal strength upstream/downstream with their own hardware as well as with your modem's built in meter.

They'll also test different channels signal strengths and possibly even raise/lower the signal strength if it's found to be as simple as a signal too high/low in strength.

last edited by whoop at 19:47:12 17/Oct/07

^ good post imo

ty

and nice save from endless WALLOFTEXT replys

Usually for cable it's checked up via email address. Then the account is opened and checked to see the person on the line is an auth rep. Some dudes are more stringent, especially if you have a standard cable and the required call times are quite short. Really can't do things like give out account info or reset passwords without an auth rep. Can still give general troubleshooting depending on how the helpdesk guy feels.

lol @ existence`. whoop is trying to help and your raging at him, gw.