watch this and then discuss

http://www.youtube.com/watch?v=xaaAYVUWP0I&feature=Views&page=1&t=t&f=b

I won't ruin it by saying anything just yet

I heard this actual soundclip a month or so back, cool that it's getting news coverage.

is this that aol thing?

siging up with aol in the first place?
lolz

and we thought .au isp's are bad.....

Who thought that?

we.

OMG, I couldn't believe that!

typo: download caps, slow internets etc etc

if you have seen people whinging on qgl about this over the years you must be blind :)

Listening to the converstaion,
Didnt the AOL guy ask why the dude was disconecting, and the Dude said cause he hasnt used it for a while.
Then the AOL guy starts to mention how there has been significant usage of it over the last month, then the Dude didnt listen and never let the guy get a word in. Is that what happned I only listened to it once?

He called to cancel, not have a conversation.

^ agreed. He called to cancel his account not have a plesant chat on how AOL could keep his business. Plus even the "management" of AOL agreed the AOL rep went to far with the way he acted.

and yet it was probably AOL management who force that kind of thing on customers.

Makes you think then if the Customer Rep was actually fired.

Plus even the "management" of AOL agreed the AOL rep went to far with the way he acted.

Of course they're going to say that when AOL is being represented on TV as a s*** ISP, which isn't too far from the truth

heh this was on CNN yesterday, it is doing the rounds in the big media places. Pretty funny stuff.

exactly tanaka. but firing him would have been a bad judgement for quality anyway.

better would be to ask what the customer wanted, and probably cut back on those type of antics and start some new training or something.

Pffft. 15 minutes to cancel your account is nothing. Try spending 1 hour on hold, just to get some ditzy c*** in India who wouldn't know Surfboard modem from a f***in' toaster, try and tell you that the fault you are experiencing is a problem at my end!

AOL = Awesome!

typo: download caps, slow internets etc etc

if you have seen people whinging on qgl about this over the years you must be blind :)

The people who complain about those things are, in general, ignorant of the situation. Unlike places with a heavy technology base and a very high population density Australian ISPs simply can’t afford too offer similar deals.

Look at New York state, it’s population (19 million) is around the same as all of Australia (23 million). New York state’s population per square mile is 406.5, while Australia’s population density is about 1.6 per square mile.

What’s interesting is that you don’t have internet speeds of epic proportion in all parts of New York state. So, let’s narrow it down too on part of New York state that has fantastic and cheap internet coverage, New York City. As of 2003, New York City had 8,085,742 with a population density of 26,658.3 people per square mile. As of 2005 Brisbane City has a population of about 1,810,943, giving it a population density of 236.8 people per square mile.

When Telstra came out with its cable it was cheap and unlimited. That quickly went away once the average user just downloaded vast quantities of s*** simply “because they could”. Optus started with an amazingly fair price with the ability too have large downloads managed by a rolling quota, but that got f***ed by people abusing the system too.

We just don’t have enough people too balance the loss of morons.

Then the AOL guy starts to mention how there has been significant usage of it over the last month, then the Dude didnt listen and never let the guy get a word in. Is that what happned I only listened to it once?

The gut also told the helpdesk guy that he was wrong, as his Dad doesn’t even have the software installed on his computer anymore. If they had DSL (which they did) and a router (which they probably did) then the hours per month usage is probably made up by the router connected, but not doing anything.

Anyway, who cares if there was significant usage over the last month? If I want to churn from s***c***ISP too say Internode I shouldn’t have too have a long conversation about it. The customer rep did his job when he asked if there was anything wrong with the software, and by asking if there was anything else he could do too improve their service. However, it should have become obvious too him that the customer wasn’t going to continue his service when he said “I don’t know how too say this any more clearly, so I’ll say it one more time, disconnect the account”.

better would be to ask what the customer wanted, and probably cut back on those type of antics and start some new training or something.

AOL customer reps have been told that if they have more than 3 disconnections an hour their passkeys won’t work in the morning. I.E. They’d get fired.

as i said ...

and dont defend our pov internet. its pov. 'nuff said. nothing wrong with wanting better.

as i said ...

and dont defend our pov internet. its pov. 'nuff said. nothing wrong with wanting better.

You did? It wasn't in this thread ...

we.

we, what?

and yet it was probably AOL management who force that kind of thing on customers.

and

exactly tanaka. but firing him would have been a bad judgement for quality anyway.

better would be to ask what the customer wanted, and probably cut back on those type of antics and start some new training or something.

You’re right, it probably is the AOL management who forced it.

I agree, there is nothing wrong about wanting a better internet in Australia. However, the adaptation is going to be slow. Complaining that Australian ISPs are bad isn’t going to solve anything.

I mean, if Optus could provide plans simular too that of say New York City ISPs, and make a profit, they’d be there with bells on.

why did you quote everything i said in this thread?

what a clown

i cancelled my bpa account last week, after being on hold for about 2 mins, i got a very friendly lady who changed the address and killed the account in about 2 mins also. i was blown away, to get onto telstra and have something sorted out in under 5 mins? fark.

that wasnt telstra you called...

last time i had to cancel an account, i just emailed them, and they sent me to a page the next day where a few details had to be filled out.

so, it all went really quite smooth.

Ive never had any problems when calling telstra for cable stuff, i think their dialup may be done by indians though.

i've had good and bad with telstra and optus. pretty decent with iinet and internode though.

guess my least favourite?

Bah, He did call to cancel the account, but.............

The guys 30 years old and still lives with his father. The AOL guy was just trying to figure out why he was cancelling his account even though it showed significant usage.

Just another bulls*** publicity stunt.

Tiny, not once in that clip was it mentioned he lived with his father. The only reason the father was mentioned was because the AOL guy assumed he was talking to a minor. My father lives in Warwick and myself in Wishart and we both have access to each other's internet accounts and details. The AOL guy didn't need to know why the account was being cancelled, his job WAS to cancel the account, not play 20 questions.

Plus, so what if he's 30 and lives with his father? Perhaps he looks after his father? I see no logic as to why you would bring that up?? I know people 30+ who still live with their parents (Hi Rev!) and there's nothing wrong with it.

ROFL

I thought he meant he lived with his father, my mistake.

Point aside, there is something wrong with you if you still live with your father at that age, dont care what u say. LOL...............

last edited by Tiny at 03:04:10 26/Jun/06

why did you quote everything i said in this thread?

You claimed too say something that you didn't appear too say.

Point aside, there is something wrong with you if you still live with your father at that age, dont care what u say. LOL...............

What if his father is 75 years old and needs support? What if they can't afford too put him in a home, or if they are in a queue too place him in a home?

then he would be a carer and not a deadbeat adult kid. grow a f***ing brain u nimrod

his job WAS to cancel the account, not play 20 questions.

i think you will find that his job was to play 20 questions.

anyway, i can't see what the AOL rep did wrong? maybe he was a little rude/forcefull. but no more so than the fat dude that lives with his dad.

last edited by WhiteWolf at 18:15:28 26/Jun/06

WW, do you have evidence the rest of us didn't see that he does live with his father?

i can't see what the AOL rep did wrong?

Did you bother watching the whole clip? After being told that the guy wanted to cancel his account and had given his name etc, it should have been processed straight away, not to be told in a condicending way that he's making a mistake.

i dont see what this has to do with Aus ISP's i have never had a problem canceling an account with any ISP or any other account for that matter, just the other day i canceled my Foxtel took all of 3 mins including the obligatory qestion, "is there a reason your unhappy with our service" not a big f***ing deal.

last edited by TufNuT at 12:18:09 26/Jun/06

Nothing wrong with the service level of AU isp's. imho.

TK, there is also nothing to suggest he doesn't live with his father. Stop creating hypothetical bulls*** to explain yourselves. If your a healthy 30 year old living with healthy fathers and or mothers, you are a deadbeat, end of story.

Just because you know people who do it, doesn't mean that its ok. Pity on anyone who is that age and still lives with there parents.

then he would be a carer and not a deadbeat adult kid. grow a f***ing brain u nimrod

But house care cost more than nursing homes?

We don’t know what this guys deal is. It is never mentioned, or even suggested, in the news article that he lives with his dad. Arguing that he is a deadbeat adult kid who lives at home because he was terminating his dads AOL account is absurd.

After searching for the keywords “wife” on his blog, it appears that he is happily married to one Beth Ferrari. It doesn’t sound like he is some douchbag living in his fathers basement, it sounds like he is supporting his father in his old age.

its really not relevant in any case.

http://img150.imageshack.us/img150/967/lolinternet5ht.jpg

holy s***^

TK, there is also nothing to suggest he doesn't live with his father. Stop creating hypothetical bulls*** to explain yourselves.

Well Tiny why don't you argue the FACTS of the incident rather than making up s*** and assuming that its true.

fire up tanaka,

it says right in the end of the clip that he asked to talk to mr. ferrari's dad. which sort of suggests that we didn't even get to hear the entire conversation.

and the news wouldn't put an angle on it at all. i mean, the news never likes to do the "poor individual vs giant corporation" story do they?

i just think that mr. ferrari was rude to the rep, was short, and cut him off. now thats going to piss anyone off. and the guy was just trying to help. obviously he went a bit overboard. but i its no where near as bad as people are making it out to be.

i mean, sure, mr. ferrari didn't wan't to have a lovely chat. but mr. ferrari doesn't make the rules or the policies does he?

OMG Whitewolf. That's NOT good customer service right there.

it says right in the end of the clip that he asked to talk to mr. ferrari's dad.

Which to me suggests that the AOL rep assumed he was talking to a minor. To me, if I called up Internode and said I wanted to cancel my account, I'd expect the rep to process that cancellation, perhaps ask me once what the problem may be, but once being told that I don't want it any more, they should accept that and go ahead with what I want.

i mean, sure, mr. ferrari didn't wan't to have a lovely chat. but mr. ferrari doesn't make the rules or the policies does he?

So it's AOL's policy not accept a customers request to cancel an account?

i just think that mr. ferrari was rude to the rep, was short, and cut him off. now thats going to piss anyone off. and the guy was just trying to help. obviously he went a bit overboard. but i its no where near as bad as people are making it out to be.

It’s horrible customer service. Vincent politely told the rep many times that he wanted to cancel the account and the rep ignored him and treated him like an idiot.

i mean, sure, mr. ferrari didn't wan't to have a lovely chat. but mr. ferrari doesn't make the rules or the policies does he?.

It’s his money, he can choose where he wants to spend it. He shouldn’t need to have a lengthy conversation to stop using a service.

i had the same problem with optus. I was moving into another house which already had cable internet at that address.

I rembember telling the optus rep MANY TIMES that "I do not require your services at my new address!" The optus cable rep had replied with a lot of "WHY's?" and "BUT's?"

Its annoyinging how these big companies do this.

Dopefish

What ISP you with? and whats that program you got a screen of??

Look at New York state, it’s population (19 million) is around the same as all of Australia (23 million). New York state’s population per square mile is 406.5, while Australia’s population density is about 1.6 per square mile.
Look at New York state, it’s population (19 million) is around the same as all of Australia (23 million). New York state’s population per square mile is 406.5, while Australia’s population density is about 1.6 per square mile.

Yes thats cute cupcake comparing one of the highly dense cities in the world TO A CONTINENT!#!@$!@#%!

why dont you compare one of the capital cities to it, you will find the population density is comparable so there are no excuses there

Yes thats cute cupcake comparing one of the highly dense cities in the world TO A CONTINENT!#!@$!@#%!

why dont you compare one of the capital cities to it, you will find the population density is comparable so there are no excuses there

Um ...

New York City. As of 2003, New York City had 8,085,742 with a population density of 26,658.3 people per square mile. As of 2005 Brisbane City has a population of about 1,810,943, giving it a population density of 236.8 people per square mile.

... I did, dips***!

edit;
Sydney Population Density 553 people per square mile.

Melbourne 767 people per square mile.

Dallas Texas (one of the smaller density capital cities): 3469.9 people per square mile







last edited by typo at 11:07:05 29/Jun/06

ok didnt read that bit, but you have to admit this whole "australia is too big to have proper broadband" is just an excuse, there are whole suburbs in captial cities that have poor access

last edited by Captain America at 11:09:16 29/Jun/06